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Biosettia, a better solution in life science

Frequently Asked Questions

How can I place my order?

We accept orders via our website, by email, by fax, or by phone. You will receive a confirmation email shortly after you submit your order, which you may use as reference to your product and order. Credit cards will not be processed until your order ships. Requests for Biosettia’s W-9 tax forms can be made by emailing info@biosettia.com

How will my products be shipped?

Biosettia ships all of our plasmids via Fedex Standard Overnight shipping. Our lentivirus particles are shipped on dry ice via Fedex Overnight shipping. For orders outside of the US, we ship via Fedex International Priority. For customers who wish to use their own shipping account or other courier service, please specify in the purchase order the Fedex account number and/or shipping method. Note that Biosettia approximates the amount of dry ice based on location and standard customs holding, but will not be responsible for customs delay.

Our institution is tax-exempt. What are Biosettia’s sales tax policies?

We charge tax only for orders made within California. Please note that the rate calculated on our website is an estimate, and may vary by your region. Orders placed outside of California are not charged sales tax.

Do you have any international distributors?

We have distributors to ship internationally to these countries: Taiwan, Japan, China

Yu Shing Bio-Tech Co., Ltd.

Address: 7F.-2, No.141, Sec. 2, Heping W. Rd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.)
Phone No.: +886223017308,+886223810158
FAX No.: +886223881468
Cell Phone No.: +886937183058
Website: www.yu-shing.com.tw
E-mail: finexchiu@yu-shing.com.tw, finexchiu@gmail.com

公司: 又鑫生物科技有限公司
電話:(02) 23810158
電話:(02) 23810618
傳真:(02) 23881468

TideRadar (BeiJing) Technology Co.,Limited

泰泽瑞达( 北京)科技有限公司

北京泰泽嘉业科技发展有限公司
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Phone No.: 400-800-8151
Telephone Exchange: 010-88177134 88177671 Ext 808
Address: 404 Room, Zhu Jiang Feng Jing, FengTai District, BJ, China
Website: www.biomart.cn/tideradar/index.htm www.taizebio.com

COSMO BIO CO., LTD.

Phone No.: 81-3-5632-9608
Address: Toyo-Ekimae Bldg., 2-20, Toyo 2-Chome, Koto-ku, Tokyo 135-0016, Japan
Website: https://www.cosmobio.co.jp/

How do I place orders if there are no distributors in our country?

You may place international orders online, by fax, or by email. We accept institutional purchase orders or credit cards. All orders will be shipped via FedEx International Priority. Note that Biosettia does not charge sales tax for international orders, customers will be responsible for any levied import taxes.

How long does it take to ship my order?

Our expression lentiviruses/plasmids are usually shipped within 24-48 hours after receiving your purchase order. In stock Favorgen products are shipped within 24 hours of purchase. Predesigned shRNA kits and miR-locker plasmids are customized according to your target of interest and are usually shipped within one week of ordering. For custom services, estimates are periodically given across the timeline of your project.